Removing barriers is achieved by focusing on the behavior of persons during their own work in the organization.
Proper observation of persons will show that:
•Humans are fallible
•Organizations are not perfect
•Objectives and goals are not always optimally managed
The consequence is that incidents will happen, an incident being something that did not work out as intended.
Incidents can lead to:
•People get hurt
•Controls and defenses fail
•Business is lost